Frequently Asked Questions (FAQ)

What are your shipping costs and delivery times?

Shipping
We offer worldwide free shipping for orders above 300USD.

Delivery Time
Orders are typically delivered within 4–11 business days, broken down as follows:

Processing time: 1–3 business days for order handling, quality control, and packaging
Shipping time: 3–8 business days depending on your location

What is your return policy?

At Baélle, your satisfaction is important to us. If you're not completely happy with your purchase, we offer a straightforward return and exchange process.

Return Period
You may return or exchange items within 30 days of purchase if the following conditions are met:

Items must be new and unused
Items must be unwashed, with all original tags attached
Items must show no signs of wear, stains, odours, or damage

Non-returnable items:

White clothing
Underwear
Swimwear (except bikini tops)
Accessories

How to return an item:
Please include your full name or order number inside the package to ensure prompt processing.

Which payment methods do you accept?

We accept the following secure payment options:

Visa
Mastercard
Maestro
American Express
Apple Pay

How can I track my order?

You can track your order anytime via our Order Tracking Page. Simply enter your tracking number to receive real-time delivery updates.

How can I contact you?

You can reach our customer support via:

What are your shipping costs and delivery times?

What is your return policy?

Which payment methods do you accept?

How can I track my order?

How can I contact you?

Company information